What Not To Tell Your Customers: The Power of Your WordsThere is a famous adage that says, “The tongue is a double-edged sword.” It can either uplift and inspire, or cut and destroy. Similarly…Sep 10, 2021Sep 10, 2021
Debunked: Customer Service Myths You Should Not BelieveDo you believe in miracles? Yeah, they do happen. Unfortunately, though, miracles are not very popular in businesses, especially for…Sep 4, 2021Sep 4, 2021
The Anatomy of a Rockstar Customer Service RepresentativeThe secret to your business success and the backbone of your e-commerce company is your customer service representative.Aug 27, 2021Aug 27, 2021
Is it possible to avoid negative reviews from irate customers?Negative online reviews are like house pests — they may look small and few, but they are dangerous when left unchecked and ignored.Jul 21, 2021Jul 21, 2021
The Ultimate Dilemma: Company Policies or Angry Customers?An old adage that the customer service industry has lived by for years says that “the customer is always right.” Through the years, this…Jun 17, 2021Jun 17, 2021
How does goodcustomer service affect my business?No matter your industry or sector, your business is competing to find and retain as many customers as possible. However, companies RETAIN…Jun 8, 2021Jun 8, 2021
What Are The KPIs Of Customer Service To Keep Track Of?Organizations deal with metrics all the time. Entrepreneurs want to hit particular revenue targets, startups hoping to eventually reach a…Jun 6, 2021Jun 6, 2021
The Four Principles Of Customer ServiceMany business owners understand the importance of customer service, but some don’t realize that it can make or break their company. One bad…Jun 4, 2021Jun 4, 2021
What Are The Different Types Of Customer Service?There are all sorts of ways for a customer to interact with a company. Some customers might email a company to complain about a particular…Jun 2, 2021Jun 2, 2021
What Is Customer Service?There are many terms in business that tend to take on different meanings over time or are interpreted very differently from organization to…May 31, 2021May 31, 2021